Shipping policy

Frozen Items Shipping Policy – Kubaba’s

This policy applies to all orders that include frozen food products. By placing an order, the customer agrees to the following terms and conditions:

1. Delivery Methods
Frozen items may be delivered using the following methods:
Local delivery within South Florida (frozen delivery option at checkout).
Nationwide shipping within the United States via FedEx or UPS, using temperature-controlled packaging and expedited services where applicable.
Shipping method availability is shown at checkout based on delivery address and product eligibility.

2. Delivery Area
Local frozen delivery is available only within approved delivery zones in South Florida shown at checkout.
Nationwide shipping is available within the continental United States unless otherwise stated on the
product page.
Orders placed outside supported delivery areas may be canceled and refunded, excluding any shipping
or delivery attempt fees.

3. Processing and Delivery Time
Orders are processed within 1–2 business days.
Local delivery is typically same day or next business day, depending on availability and delivery schedule.
Nationwide shipping delivery times vary by carrier service selected at checkout.
Delivery time windows and carrier delivery dates are estimates and are not guaranteed.

4. Temperature Control and Handling
Frozen items are packed using insulated packaging and refrigerant materials to help maintain proper temperature during transit.
Kubaba’s is not responsible for temperature changes caused by carrier delays, weather, traffic, or circumstances beyond our control.
Once the shipment is transferred to the carrier or delivered locally, temperature cannot be guaranteed.

5. Customer Responsibility at Delivery
The customer is responsible for providing a valid delivery address and being available to receive the delivery.
Frozen items must be placed in a freezer immediately upon delivery.
Kubaba’s is not responsible for thawing or spoilage if the customer is not available to receive the order at the time of delivery.
Re-delivery fees may apply for local delivery. Carrier re-delivery or hold fees may apply for FedEx or UPS shipments.

6. No Returns or Refunds on Frozen Items
All frozen items are final sale.
Returns and refunds are not accepted due to food safety regulations.
No refunds will be issued for carrier delays, missed deliveries, unattended deliveries, or
temperature-related issues after delivery.

7. Damaged, Missing, or Incorrect Items
If an item is delivered damaged, missing, or incorrect, the customer must notify Kubaba’s within 24 hours of delivery.
The customer must provide clear photos of the product, packaging, and shipping label.
Approved claims may be replaced or refunded at Kubaba’s discretion.

8. Customer Acknowledgment and Agreement
By placing an order containing frozen items, the customer confirms that they understand and agree that:
Frozen items require immediate freezer storage upon delivery.
The customer must be available to receive the delivery.
All frozen items are final sale and non-refundable.
Kubaba’s is not responsible for thawed items due to carrier delays, missed delivery, incorrect address, or circumstances beyond our control.

Checkout Approval Text (Required):
I understand that this order contains frozen items and requires immediate freezer storage upon
delivery. I agree that all frozen items are final sale and non-refundable, and that I am responsible for
being available to receive the delivery.